Live / Mobile
This page sets out exactly how sakautot collects, uses and protects the information tied to your account — from the moment you register through every session, wallet action and support request you make. Your data choices are yours to manage, and this policy tells you where and how to do that.
When you open an account with us, we collect the details you provide during registration — your name, contact information and any verification data required to activate your wallet. As you use the platform, we also collect session activity such as pages visited, game categories accessed and support interactions. Payment context — for example, when you use GoPay or QRIS to fund your account — passes through the relevant payment processor under their own privacy terms; we receive only the confirmation and amount necessary to credit your account wallet. We do not store full payment credentials on our side. Cookies and similar session tools are used to keep you logged in, remember your preferences and measure how pages are used — you can adjust cookie settings through your browser at any time. Data we hold is kept only for as long as it is needed for account operation or as required under applicable rules in regions where access is permitted. If you close your account, we follow a defined retention schedule before removing your records from active systems. This policy applies to activity on sakautot and is subject to the laws of eligible regions; availability depends on local law.
Not every interaction on sakautot falls under this single document. Understanding the boundaries helps you know where to look for the right rules when a specific situation arises — whether that is your account session, a wallet transaction, page content or a third-party service you reach from here.
Login sessions, account settings, verification steps and session history on sakautot are all covered by this policy. Any data you enter directly into your account — including contact details — is handled under these terms.
When you deposit or withdraw using GoPay or QRIS, the payment processor handles your financial credentials under their own privacy policy. We receive only the minimum confirmation data needed to update your account wallet balance.
Game content provided by studios such as PG Soft, Pragmatic Play and CQ9 is served within our platform but originates from those providers. Their content-delivery practices are governed by their own terms, not this policy.
Links or embedded tools that take you away from sakautot — including external support platforms or social channels — operate under separate privacy terms. We are not responsible for data practices on those external destinations.
You have real, actionable choices about how your data is managed. Reviewing what we hold, correcting something that is wrong, asking a question about how data is used, or requesting support — each of these has a clear path. Start from your account dashboard after login: the profile section shows the personal details attached to your account and lets you update them directly. If you want a summary of the data we hold on your account, or if you believe something is inaccurate, a written request to our support team is the right route. We aim to respond to data queries within a reasonable period and will confirm receipt when your message reaches us. Where local law in your eligible region grants specific data rights, we honour those through the same support contact path — you do not need a separate form or process.
Log in and go to the profile section of your account dashboard. The details shown there are the personal data currently attached to your account — contact information, verification status and session preferences.
If a name, contact address or other account field is wrong, update it directly in the profile section or send a correction request to our support team with the right information and your account reference.
For questions about how a specific piece of data is used — including GoPay or QRIS payment confirmations stored against your account — contact our support team through the live chat or email channel listed on this page.
If you want to understand your data retention period or ask about account closure and record removal, submit the request through support. We will confirm what data we hold and the relevant retention schedule for your account.
Three contact paths are available for policy-related questions. Use the one that fits your situation — live chat for quick clarifications, email for written data requests that need a tracked response, and the account dashboard for direct profile edits you can make yourself without waiting for a reply.
Available directly from the sakautot site when you are logged in. Use this for quick questions about what data we hold or how a specific account setting works under this policy.
Send written data requests — corrections, retention queries or access requests — to our support email. Include your account reference so we can locate your records and respond accurately.
Log in and open the profile section to review and update your personal details directly. This is the fastest path for straightforward corrections to contact information or account preferences.
Responsible data handling means being specific about what we do and where the limits are. The four areas below cover the practices that affect your account most directly — how we use cookies, how account data is secured, how long we keep records, and how you request changes.
We use session cookies to keep you logged in and to remember your category preferences. Analytics cookies help us understand how pages perform. You can disable non-essential cookies through your browser settings at any time; session cookies are needed for account access to work correctly.
Account data is held on access-controlled systems. Passwords are stored in hashed form — we do not have visibility of your password in plain text. If you believe your account has been accessed without your permission, contact support immediately through live chat or email.
We keep account data for as long as your account is active or as required by applicable rules in your eligible region. When an account is closed, records move to a defined retention schedule before deletion. The current status of your account data is visible in your account dashboard after login.
To update, correct or query any data we hold, use the profile section of your dashboard for direct edits, or contact support by email for requests that need confirmation. We confirm receipt of written data requests and respond within a reasonable period consistent with applicable local rules.
The questions below cover what visitors most often ask when reading through this policy. If your question is not here, live chat and email support are both available for policy-specific queries.
During registration we collect your name, contact details and any information needed to verify your account. Once active, we also collect session data such as which game categories you visit and support interactions — all as described in the details section of this policy.
No. When you use GoPay or QRIS, the transaction is processed by the payment provider under their own privacy terms. We receive only the confirmation and amount needed to update your account wallet. Full payment credentials are not stored on our systems.
Log in and go to the profile section of your account dashboard — your personal details and account preferences are shown there. For a broader summary of data held on your account, submit a written request to our support team with your account reference.
Yes. Open the profile section after login to update contact details directly. If a field cannot be edited there, send a correction request to support by email with the correct information and your account reference, and we will process the update.
After account closure, records are moved to a retention schedule and held only as long as required under the applicable rules of your eligible region. Once that period ends, records are removed from active systems. Contact support to ask about the specific retention period for your account.
This policy applies to activity on sakautot. Access and eligibility depend on local law and are available only where local law permits. If you are in Indonesia and your access is active, this policy governs how your data is handled during that access.