Live / Mobile
These terms set out what you agree to when you access sakautot, and what we commit to in return. Read this before you open an account — it covers how your account is managed, which transactions are recorded, and how you raise a question with our support team.
By accessing sakautot and completing account registration, you confirm that you have read and accepted these terms in full. They form the whole agreement between you and us regarding your use of the platform. Where a specific section of the platform — such as a game lobby or a wallet transaction — has its own supplementary conditions, those conditions apply alongside these terms, not instead of them. Access to sakautot depends on local law and is available only in eligible regions where such use is permitted. If you are accessing from a location where this type of platform is restricted, these terms do not create any entitlement to continued access. We do not accept liability for restricted access arising from local regulatory decisions. Payment activity on your account — including GoPay transfers and QRIS scan transactions — is logged against your account record. Those logs are subject to our data retention schedule described in the Trust section of this page. Transaction records visible in your account dashboard after login reflect the state at the time they were processed. We do not amend historical records except to correct a verified technical error, following a written request to our support team.
GoPay transfers are recorded against your account wallet at the time of processing.
QRIS scan activity is logged and visible in your account transaction history after login.
Access is subject to local law and applies only where eligible under supported Indonesia regions.
These terms govern how your account is opened, maintained, suspended or closed. Login credentials, identity verification steps and session management are all within scope. Account-level decisions — including access restrictions — follow the process set out here.
All wallet activity on your account, including GoPay deposits and QRIS payments, falls within scope. The terms describe how records are kept, how disputes are raised and where to find your transaction history in the account dashboard.
Game titles from studios including PG Soft, Pragmatic Play and CQ9 are presented under these terms. Content availability may vary by region. We maintain the right to add or remove game content; these terms do not constitute a promise of perpetual access to any specific title.
Payment processors, game studios and any external links you follow from the platform operate under their own separate terms. We are not responsible for the policies of those third parties. Your agreement with us does not extend to those external relationships.
Your account gives you direct access to several actions without needing to contact support first. Transaction history — including GoPay and QRIS activity — is shown in your account dashboard after login. You can review any recorded session from there. If a detail on your account profile is incorrect, the account settings page is where you correct it: update your registered contact address, preferred language or notification preferences directly in the fields provided. If you believe a transaction record contains an error, raise it by writing to our support team with the transaction reference shown in your history. We will review the record and respond with a finding. You do not need to escalate outside the platform for most account-level questions — the support team handles policy clarifications, account corrections and access queries directly. Where a question involves data we hold about you, the process in the Trust section below explains how to request a review of that data.
Open your account dashboard after login to see your full transaction history, including GoPay and QRIS entries, with timestamps and amounts recorded at processing time.
Go to account settings to update your registered contact information, notification preferences or profile fields. Changes take effect after you confirm and save the update.
Write to our support team with your account reference and the specific section of these terms you want clarified. We aim to respond with a direct answer, not a template reply.
If you want to know what personal data we hold, or to request a correction, contact support in writing. The process is described in the Trust section and does not require any third-party form.
Open the live chat panel from any page on sakautot to ask a policy question in real time. Have your account reference ready so the team can pull up your record without delay.
For written requests — including data review requests or transaction dispute submissions — send an email to our support address listed on the Contact page. Include your account ID and the relevant transaction reference.
Many policy-related actions do not need direct contact. Your account dashboard shows transaction history, active session details and current account status. Check there first before reaching out.
We retain account and transaction records for as long as your account is active and for a defined period after closure. The retention schedule follows applicable data handling standards for eligible regions. You can request a summary of held data by contacting support in writing.
Cookies on sakautot are used for session management and to keep your account state consistent across pages. You can adjust cookie preferences in your browser settings at any time. Disabling session cookies may affect how the account dashboard loads.
Your login credentials are your responsibility to keep secure. We do not ask for your password through chat or email. If you suspect unauthorised access, use the account recovery path on the login page immediately and then contact support to flag the activity.
When these terms are updated, the revised version is published on this page with the effective date noted at the top. Continued use of your account after the update date constitutes acceptance of the revised terms. We recommend checking this page when you receive a notice about a policy change.
These terms apply from the moment you complete registration and first log in. They continue to apply for the full duration your account is active, including any period where access is temporarily suspended. Closing your account does not remove obligations that arose during the active period.
Access depends on local law and is available only where permitted in eligible regions. If your location restricts this type of platform, these terms do not grant you a right of access. Check the eligibility notice shown at account registration for the regions where access is currently supported.
All GoPay transfers and QRIS scan activity are logged in your account transaction history, accessible from the dashboard after login. Each entry shows the amount, method and timestamp recorded at processing time. Contact support with the transaction reference if you find a discrepancy.
Go to account settings after login and update the relevant field directly — contact address, notification preference or display details. Save the change and the update takes effect immediately. For corrections to identity-linked fields, contact support in writing with your account reference.
The updated version is published on this page with the effective date shown at the top. You will normally receive a notice to your registered contact. Continuing to use your account after the effective date means you have accepted the revised terms. If you disagree, you should stop using the account and contact support.
Write to our support team by email, including your account ID and a clear description of what you are requesting — whether that is a summary of held data or a correction to a specific record. The team will respond with a finding based on the retention schedule applicable to your account region.